The Brenthurst Residence “MISSION STATEMENT” clearly conveys that we understand and value that the community at large puts a premium on a professionally run home which includes both Registered Nurses and our specially trained staff to meet the various needs of their loved ones.
Early on, we realized that we needed to avoid outsourcing staff so that we could focus on the staff we had chosen, to invest our time, values, our specific policies and procedures, attitudinal approach with specific training to uplift, inform and place value on each person to be able to motivate our team towards service excellence.
We started this process by hiring a professional to do a very enlightening SWOT (Strength, Weaknesses, Opportunities & Threats) Analysis particularly as related to our Human Resources Department and general practices in the home. Much good came of this and programs such as Safety, Job induction Training and ongoing Peer Evaluations, HR counselling processes and referrals, Monthly Kudos, floating trophies in the various departments and Annual Trophies and Prize-giving’s. We also provide medical attention and 1st Aid on and off location, cash and door prizes for attending seminars, and ongoing practical testing along with annual written exams which create a bit of healthy competition amongst the staff.
Most enjoyed are the Life-Skill training sessions, which always include a spiritual component and something practical such as “How to bake a cake in a beer-box” during our May session – this was then presented to the staff to enjoy in celebration of our facility’s 20th Birthday!
This month we taught staff how to propagate tomato seedlings in a pot from slices of tomato along with a demonstration on how to grow your own veggie garden from the little seed-boxes Checkers gives away – we already have some keen gardeners in the home, working with Imaan, our Occupational Therapist. Some “Lucky-Draw” winners received a bag full of the little garden boxes along with an umbrella for coming early to class.
Housekeeping and Carer staff each have their own roles to play in our Disaster/Fire Drills which are done twice a year. This year, we had all our housekeeping staff, acting as “potential patients”, make it out to the Assembly Point in between 6 to 11 minutes (depending on the number of folk who had to be evacuated). This was well within the 15-minute arrival time of external Emergency Teams. The Housekeeping Team cares for all the clients who have been triaged and cleared for “granny/grandpa-sitting”. However, they also felt they should learn about 1st Aid at the Assembly Point and made suggestions via our suggestion box, the peer review system and at the monthly department representatives meetings we have in place. Here are some wonderful photos of the workshops held last week…….
People being people, raises the understanding that not everyone is able to work *to time, *to standard, *without wastage or *with joy. This has resulted that we induce our staff into our style of management and upskilling over a 3-month initial period via mentoring and evaluation. This costs EFFORT and MONEY! Sometimes we see great potential and sometimes those bright personalities find it hard to fit into a specific role. This is when we have to evaluate HOW MUCH COST WE HAVE ALREADY SUNK INTO THIS PERSON, regardless of their personal tragedies, struggles or actual potential. We have to consider their “fit” into the various teams (often swopping work stations to give them another opportunity to shine) and to give them time to buy into our values, preferred attitude, standards and value system. And, even though we are a Christian-run organization, we still have a mandate to grace-filled-provision of an exclusive, “Home-away-from-Home” care for discerning Elderly.
This requires Etiquette and a drive to learn, no matter what it takes. GOOD, WELL DEVELOPED STAFF ARE AN ASSET WHERE THERE IS NO ROOM FOR “SUNK-COST-FALLACY THINKING”. (SEE Tammy Lenski’s very enlightening article on Sunk-Cost-Fallacy which I hope you will enjoy)! Sadly, people do come and go, but upliftment is our aim in the process of providing excellent care.
To date we have a Housekeeping Manager who started at a kitchen sink 16 years ago, a new PA to the Services Manager who started as a cleaner, two wonderful Housekeeping Supervisors who were also cleaners, and a myriad of Housekeepers and trainees who have completed a 3-year housekeeping course designed by their Manager. In the Nursing Department, we have a Staff Nurse, who became a Nursing Manager and is now our esteemed HR Manager; 4 Senior Charge Nurses and their 2 relievers assist the Sisters; Carer Team Leaders rise up to their roles with a second-in-command and their team of 1 to 3 junior Carers who are specifically trained by Sr. Howes. Thus far we have had one Carer who became an RN and then moved on to become a Facility Manager; 2 others trained to become RN’s, 5 became ENA’s and 1 trained to become a Staff Nurse (EN). We also take in nursing students from SEESA and other training facilities to ground them in excellence of care as our specific Community Service Project. Most wonderful of all is that we currently have two of our young Carers registered in College to become Registered Nurses and are shining because of the training they have received here.
It has long been my dream over the last 16 years to run a licensed training school and this may yet come about once the Dept. of Social Development settles on a standardized Curriculum for Carers to be registered. Thus, imagine my joy when I was recently a patient at Kingsbury hospital, being lovingly greeted by one of my students, now an RN, running her own floor!
Our beautiful staff makes my heart sing for joy and my life so blessed by their willingness to learn and so wholeheartedly serve our residents! I am proud of you all, past and present!
Love, Matron P